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FAQs - What I would like to know more about
If you are feeling uncomfortable with your mental and emotional state, if
you find yourself isolating and avoiding social interaction and /or your
normal activities. If you feel and think you need to speak with someone,
Chearful.com provides a safe space for you to explore your options to a
healthier and stronger you. We have a growing library of information that
you can read and listen to understand more about what you are feeling,
thinking, and doing.
You and your practitioner will initially discuss why you have chosen to seek
support, and your practitioner will help and guide you into a better
understanding of how you can start to heal, bringing awareness to any
unhealthy patterns and supporting the learning of new healthy ways of
living.
Our practitioners each have several years of experience, and some have
specialized in specific areas of mental health. However, all the
practitioners can support you through any of the mental health issues and
disorders, including helping manage a general state of unease.
Seeking mental health support is a sign of strength. Everyone goes through
challenges, even if it is a general sense of unease, or lack of direction,
and having support from an experienced, qualified, and professional mental
health practitioner can help make the journey more manageable.
Therapy works for every person who is open to growth, change and wants to
heal from unhealthy patterns.
When choosing your practitioner make sure you are comfortable with the
person, and you feel you can trust them. It is important to ask questions to
make sure you feel safe. On Chearful.com we make this simple for you by
providing filters for preferences, such as language, country, gender,
specialization and even rates. The practitioner’s profile will help you with
additional information about them. This way, you can make an informed
decision when choosing your practitioner.
It is important to understand what the differences are between these
professionals:
Psychiatrist – is a medical doctor who has specialized in mental health and
is allowed to diagnose and prescribe medication
Psychologists/Counselors/Therapists – are trained in mental health and have
specialized in supporting clients through talk therapy. Usually, they are
differentiated in their academic qualifications, and the areas they have
specialized.
On Chearful.com you will find a diverse community of practitioners, and you
can indicate your preferences as to their respective specializations and
approach to therapy. This will help you to choose the practitioner you feel,
and think is most suited to support your loved one and what they are going
through.
During your first few sessions with your practitioner, you will discuss the
reasons you have sought support, as well as what you would like to learn
from it. This will help you and your practitioner understand the journey and
process to achieve your treatment goals and determine how long it will take.
Every practitioner has a unique way of working and has set their respective
availability and duration of a session on their profile.
Your practitioner will discuss this with you during your initial sessions.
This normally depends on understanding the need, and the process you agree
on to achieve your treatment goals.
Sometimes it will take a few sessions to appreciate the different approaches
that can be used to support a client. Practitioners usually integrate
different modes of treatment depending on how responsive a client is. An
approach that feels comfortable, safe and one that allows you to achieve
your goals is the objective and aim.
Do you have a question about Mental Health? We are Here to Help you understand & Heal.
Once you have scheduled a session with your practitioner, you will
immediately be prompted to complete the payment process. In addition, you
will also receive a payment link in your email. We encourage you to complete
the payment process immediately as this will confirm the session time you
have chosen.
If you require a refund, you can contact the Chearful team on support@chearful.com, and one of
our team members will be able to help you.
Please check with your health insurance company on the benefits of your
coverage and the process they follow.
Payment for your session is completed during the scheduling process, and it
is the client’s responsibility to ensure they are available for their
session.
If you cancel your session before 24 hours from the time of the appointment,
you can email the support team at support@chearful.com with the details
Every practitioner sets their rates at their own discretion. The rates in no
way reflect the practitioner’s experience and/or qualification.
You may discuss this with your practitioner during your session.
We understand that seeking mental wellbeing support can be intimidating, and
we have made the process as simple and easy as possible. By completing the
payment process when you schedule your session, you will have the comfort of
a confirmation, and at the time of the session, you need only connect with
your practitioner and focus on your healing.
We have an internal payment process and accept all the major credit cards.
Visa or MasterCard debit and credit cards in AED and USD are accepted by the
Platform for payment. Maintaining their account’s confidentiality is the
responsibility of the client.
You can find your invoices and receipts listed on your dashboard.
If you are unable to pay for your session within one hour of scheduling it,
the session will be canceled, and you will have to reschedule. Please note
you may lose your preferred time slot if this happens.
Do you have a question about Mental Health? We are Here to Help you understand & Heal.
Chearful.com is an online mental wellbeing platform that connects you to
licensed & qualified mental wellbeing practitioners. You can search & choose
your practitioner as per your preferences, schedule an appointment and speak
with him/her on a secure video conferencing link. To support your healing,
we have an extensive library of researched articles, soundbites, and
wellbeing resources for you to learn from.
We are very careful to ensure the practitioners on Chearful have the
required credentials and experience necessary to provide clients with the
right level of support. Every practitioner has been carefully vetted as per
the documents they have shared concerning their education, experience, and
qualifications.
As a client on Chearful.com you are in control of who you would like to
connect with, and it is your prerogative to change your mental wellbeing
practitioner when you feel it is right. You can search through our
practitioner community and use the filters provided to indicate your
preferences and find a practitioner who you believe will suit.
Chearful.com strictly follows the confidentiality, privacy policies and the
standards of practice as defined by international, and local governing
bodies for tele mental health services. All personal information exchanged
on Chearful is kept confidential. All information exchanged between you and
your practitioner remains between the two parties.
If you are in a position where you would like to report a practitioner, you
may do so in two ways:
- By clicking on the “report” button on the practitioner profile
- By emailing the Chearful support team on: support@chearful.com
You can cancel your session by:
- Viewing the details of your scheduled session on your appointments page
- Clicking on the “cancel” button.
You can reschedule your session by:
- Viewing the details of your scheduled session on your appointments page
- Clicking on the “reschedule” button
- Choosing a new date and time that is available
Your session may have been canceled for any of the following reasons:
- Your practitioner had an emergency and needed to cancel/reschedule your session
- You scheduled a session but did not complete the payment process
You are in control of scheduling sessions, and the practitioner you choose
on Chearful.com. We hope Chearful.com can support you through not only
connecting with practitioners, but also in providing you with a safe space
to continue learning about Mental Health and sustainable wellbeing
practices.
You can message your practitioner by clicking on the message icon on your
dashboard, and the message “bubble” on the practitioner’s profile page.
Please note that practitioners respond to messages at their discretion.
The client forum is a question-and-answer platform that you can use to ask
practitioners questions about mental health. Practitioners will respond as
and when they view the questions.
You can choose your practitioner through using the filters provided and
indicating your preferences. Once you have settled on a practitioner, you
can view their detailed profile, and schedule a session with them, as per
availability. Once you have completed the payment process you will receive a
link for your online session. You will also receive an intake form, which
you should complete before your first session. This will help you and the
practitioner make the best use of time during the scheduled session. Every
practitioner is unique in how they run their respective sessions, and how
they provide support.
Once you have confirmed your session by completing the payment process, you will
receive an email with the meeting link for your session. Alternatively, you will be
able to see 'Join Now' button on your dashboard under “Appointments”. Click on the
link/button at the scheduled time; please note that the link/button will remain
inactive until just before your session time.
If you are in a couple’s session, the client who scheduled and made the
payment for the session will receive the confirmation email and the link to
join the session. Please discuss this with your practitioner before the
session is scheduled and plan on a course of action on how the link will be
communicated to all the parties involved in the session.
You will receive an email to indicate an assessment has been assigned to
you. Alternatively, you can check on your dashboard under “assessments”.
Do you have a question about Mental Health? We are Here to Help you understand & Heal.
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